Life in my first month officially as an adult can only be described as simply hectic.
I've been working as a Customer Care Consultant for StarHub since 1st Sept.
Simply put, I'm one of the phone operators for the StarHub 1633 hotline, under the Cable GE (General Enquiries) department.

Training was done in the first week. It was rather unorganised in my opinion.
Our original instructor left midway through Day 1 of training, as she had some urgent issues at home to settle.
And then the next two days, she was on urgent leave.
Hence, replacement instructors had to take over the rest of the training, and situations like double banking before learning of operating system arose.
But it was the time to slack after all..

From Hari Raya Puasa (10th Sept), me and seven other colleagues from my batch were handling inbound calls on our own already. Since it was a public holiday, the pay is doubled.

-I cannot reveal the exact amount here due to confidentiality issues-

It's a very stressful environment, far worse than what I'd experienced at SingTel while I was working for the Census 2010 survey earlier this year.
However, I feel I've coped relatively well two weeks into handling the inbound calls.
And no doubt about it, my previous experience in the SingTel call centre helped greatly when encountering difficult customers - for instance, staying calm and firm in spite of the customer ranting non-stop.
Hopefully I will be able to last through the entire contract period - last day of service is on 30th Nov 2010.

Singapore Institute of Management is having an Open House this coming Saturday, 25th Sept.
I have already registered for it last week.
My choice of course is more or less confirmed - RMIT's Business (Management).
But it is still best to listen to the programme briefings for this course, so I will have a better idea of how the course's demands are like.

It may not be cheap studying in private institutions, but I guess I don't have much of a choice anymore at this juncture of life.
An 'A' level certificate is definitely not enough to survive in today's society.

` chris;
` twenty-six;
` 21st august;
` ORD since 12th march '10;
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[ ] iPhone 6+;
[ ] new nike trainers;
[ ] macbook pro;
[ ] settle cashline debt in full by end 2017;
[ ] be more independent and sensitive;





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